Training

Group Descriptions

Support Desk

Technical support staff supporting Google Apps

Recommend the following sessions in order
- Gmail Complete
- Gcal Complete
- Support, Troubleshooting, etc.

Google Guides
Select group of individuals to receive complete Google training to help promote & offer basic support on Google Apps

Recommend the following sessions in order
- Gmail Complete
- Gcal Complete

Train the Trainer
Select group of individuals to receive complete Google training & scripts necessary to hold Google classes

Recommend the following sessions in order
- Gmail Complete
- Gcal Complete
- Training Scripts      

Apps for Executive Assistants
Specific instruction on calendar rich features

Recommend the following sessions in order
- Gmail Basic (pre-requisite for Gcal Basic & Apps for Exec Assts.)
- Gcal Basic (pre-requisite for Apps for Exec Assts.)
- Apps for Exec Assistants

End Users
All Faculty & Staff

Recommend the following sessions in order

- Gmail Basic (pre-requisite for Gcal Basic)
- Gcal Basic




Class Descriptions

GMail Basic:
a one hour class covering basic functionality to include - GMail tour, basic searching, composing messages, GTalk (IM), conversation threads, labels, handling attachments, user settings, and more. This class is a prerequisite to all training classes (except GMail Complete).

GCal Basic: a one hour class covering basic functionality to include - GCal tour, basic searching, calendar views and navigation, creating new events (3 ways), populating events with details, adding guests, checking free/busy, and more.

GMail Complete: two hours - everything covered in GMail Basic plus - advanced search operators and bookmarking, more on labeling and mail management, tasks integration, Labs features, and more.

GCal Complete: one and a half hours - everything covered in GCal Basic plus - advanced search, creating and sharing and adding new calendars, scheduling shared resources, notification settings, handling multiple calendars, recurring meetings, and more.

Apps for Admins: a one hour class for administrative assistants to include - mail delegation, calendar delegation, calendar permissions, notification settings, handling multiple calendars, scheduling large meetings, and more.

Supporting Google Apps: a one hour class for support staff to supplement their knowledge of GMail and GCal with troubleshooting techniques, FAQs, workarounds, best practices, and more.



See Getting Training for the class schedules.
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